We have a 30-day return policy, which means you have 30 days after delivery to request a return.
To be eligible for a return:
To start a return, contact us at support@menprimehealth.com with your order number.
If your return is accepted, we will provide instructions on how and where to send your package. Customers are responsible for return shipping costs.
Items sent back without prior authorization will not be accepted.
The following items cannot be returned:
If you are not satisfied with your purchase, contact us at support@menprimehealth.com. We want you to be happy with your order and will work to find a solution.
Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us immediately at support@menprimehealth.com so we can resolve the issue.
For exchanges, please return the original item and place a new order for the desired item.
Once we receive and inspect your return, we will notify you of approval or denial.
If approved, your refund will be processed to your original payment method within 10 business days. Your bank may take additional time to post the refund.
If more than 15 business days have passed since approval, contact us at support@menprimehealth.com.
For return or refund questions:
25 SW 9th 4th floor
Miami, FL 33130
United States
Email: support@menprimehealth.com
Phone: 1 351 230-1496